For a full refund of the product purchase price, your order must be received within 30 days of purchase. Shipping costs are nonrefundable. We will happily pay return shipping fees if the delivery is a mistake of Tiva Solutions. (ex. you received a broken or wrong item). If you have a purchase of more than 1 item, only 1 item of each type is allowed to be opened (i.e. if you ordered Tiva Solutions. CBD Oil and Tiva Solutions. CBD Topical, both can be opened, but not 2 bottles of Tiva Solutions. CBD Oil) – others must come back unopened and unused in order to receive FULL refund. No sample pack items can be returned for a refund.

Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to Tiva Solutions CBD customer service address provided via an email confirmation with the requested RMA number.

Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-7 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.

For returns, contact us at marck@tivasolutions.net or call us at PHONE live chat to request an RMA (return merchandise authorization).

No returns can be accepted for a refund without RMA.

Our shipping department is working hard to make sure your Tiva Solutions CBD purchase gets to your doorstep exactly how you ordered. Your shipping cost is calculated based on the price and weight of your total checkout.

Our shipping and handling charges cover the expenses we incur to process, pack, and ship your order. Your charges are dependent on the method you select based on the above information. Standard shipping typically takes 5 – 7 business days, excluding weekends and federally observed holidays. In some cases, shipping may get delayed.  International Orders may incur a delay due to customs duty fees and transit, expected arrival is up to 4 weeks from purchase.

We provide you with an email confirmation and tracking number to follow your shipment for continual updates for orders in the United States.

Any questions concerning your shipment? Call us during normal business hours at PHONE. After business hours please email us any questions here marck@tivasolutions.net.

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